Uganda Mobile Money Services Fully Restored

Full Service Restored for Users

Uganda Mobile Money services are now fully restored. Customers can dial 165# or use the MoMo App to withdraw, deposit, send money, and make payments without interruption.

Why Mobile Money Was Temporarily Shut Down

The Uganda Communications Commission (UCC) directed telecom companies to suspend certain mobile money transactions and internet access before Uganda’s national elections in January 2026. These measures aimed to reduce the spread of harmful online content and curb activities such as voter bribery and misinformation.

While some basic functions, like sending money, returned gradually, full service remained unstable for several days. This disruption significantly affected everyday life for millions of users.

Impact on People and Businesses

Mobile money plays a central role in Uganda’s economy. Many individuals and small businesses rely on it for cashless transactions. When services were offline:

• Consumers were stranded. People could not access money in their mobile wallets, affecting daily spending and bill payments.
• Businesses faced cash flow issues. Shops, vendors, and mobile money agents depend on MoMo for sales and commissions. Service interruptions caused revenue losses.
• Utility payments slowed. Bills for electricity and water had to be paid in person or through alternative methods, inconveniencing customers.

Consequently, the broader economy felt the strain. Uganda processes billions of shillings in mobile money transactions monthly, so the shutdown had measurable financial effects.

What Comes Next

With full service restored, users and businesses can resume cashless transactions. Telecom companies and regulators are likely to review how essential digital financial services are managed during national events.

This approach will reduce the risk of future outages. Meanwhile, the return of MTN Mobile Money brings relief to millions who rely on it daily for personal and business needs.